Terms of Service

1. Agreement to Terms

By accessing or using Intake Pro ("Service"), operated by BenchWise AI, Inc. ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Intake Pro provides lead generation and client intake management software for law firms, including:

• Web-based intake widget for lawyer websites
• AI-powered chat assistance for initial client conversations
• Lead management dashboard and analytics
• Integration with BenchWise consumer legal research platform
• Email notifications and automated responses

3. Account Registration

To use certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and accept all risks of unauthorized access
• Notify us immediately of any breach of security or unauthorized account use
• Be responsible for all activities under your account

4. Subscription and Payment

4.1 Subscription Plans: We offer various subscription tiers (Trial, Growth, Scale) with different features and limits.

4.2 Billing: Subscriptions are billed monthly or annually in advance. All payments are processed through Stripe.

4.3 Auto-Renewal: Subscriptions automatically renew unless canceled before the renewal date.

4.4 Refunds: We offer a 14-day money-back guarantee for new subscriptions. No refunds are provided for partial months.

4.5 Price Changes: We reserve the right to modify prices with 30 days notice to existing subscribers.

5. Acceptable Use Policy

You agree NOT to use the Service to:

• Violate any laws, regulations, or third-party rights
• Upload malicious code, viruses, or destructive content
• Attempt to gain unauthorized access to any systems
• Harass, abuse, or harm another person or entity
• Send spam or unsolicited communications
• Impersonate or misrepresent your affiliation with any person or entity
• Engage in unauthorized practice of law
• Share login credentials or allow unauthorized account access

6. Intellectual Property Rights

6.1 Our Property: The Service and its original content, features, and functionality are owned by BenchWise AI, Inc. and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 Your Content: You retain ownership of content you submit ("User Content"). By uploading content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display your content as necessary to provide the Service.

6.3 Feedback: Any feedback, suggestions, or ideas you provide become our property and may be used without compensation to you.

7. Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to our collection and use of data as described in the Privacy Policy.

7.1 Client Data: You are responsible for maintaining the confidentiality of client data and ensuring compliance with applicable privacy laws and attorney-client privilege requirements.

7.2 Data Security: We implement industry-standard security measures but cannot guarantee absolute security of data transmitted over the internet.

8. Third-Party Services

The Service integrates with third-party services including:

• Stripe for payment processing
• OpenAI for AI chat functionality
• Supabase for database and authentication
• Various email service providers

Your use of these services is subject to their respective terms and privacy policies.

9. Disclaimers and Limitations of Liability

9.1 "AS IS" Service: THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9.2 No Legal Advice: THE SERVICE DOES NOT PROVIDE LEGAL ADVICE. AI-GENERATED RESPONSES ARE FOR INFORMATIONAL PURPOSES ONLY AND SHOULD NOT BE RELIED UPON AS LEGAL COUNSEL.

9.3 Limitation of Liability: IN NO EVENT SHALL BENCHWISE AI, INC. BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.4 Maximum Liability: OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

10. Indemnification

You agree to indemnify, defend, and hold harmless BenchWise AI, Inc., its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your User Content
• Your violation of applicable laws or regulations

11. Termination

11.1 By You: You may terminate your account at any time through your account settings or by contacting support.

11.2 By Us: We may suspend or terminate your account immediately, without prior notice, for:

• Breach of these Terms
• Non-payment of fees
• Fraudulent or illegal activity
• Extended period of inactivity

11.3 Effect: Upon termination, your right to use the Service ceases immediately. We may delete your data after 30 days unless legally required to retain it.

12. Dispute Resolution

12.1 Arbitration: Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the American Arbitration Association rules.

12.2 Class Action Waiver: You waive any right to bring claims on a class or representative basis.

12.3 Governing Law: These Terms are governed by the laws of Delaware, without regard to conflict of law principles.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance of the modified Terms.

14. General Provisions

14.1 Entire Agreement: These Terms constitute the entire agreement between you and BenchWise AI, Inc.

14.2 Severability: If any provision is found unenforceable, the remaining provisions continue in effect.

14.3 No Waiver: Our failure to enforce any right or provision is not a waiver of that right.

14.4 Assignment: You may not assign these Terms without our written consent. We may assign our rights and obligations without restriction.

15. Contact Information

For questions about these Terms, please contact us at: